The key to good decision making is not knowledge. It is understanding.
Much has happened since the initial publication of Why New Systems Fail in February 2009—and even more since I sat down in May 2009 to expand the book. As expected in the technology world, things have continued to move at a rapid pace.
People are hearing and reading more about Enterprise 2.0, a term that means different things to different people. To hear some people tell it, Enterprise 2.0 is all about collaboration and utilizing social networks inside the organization. E-mail and intranets will go by the wayside because these new tools will allow employees, vendors, suppliers, and customers to work seamlessly ...