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Why New Systems Fail: Revised Edition: An Insider’s Guide to Successful IT Projects by Phil Simon

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Chapter 15. Documentation Issues

 

I wish I had an answer to that because I’m tired of answering that question.

 
 --Yogi Berra

One of the items that typically falls through the cracks during the implementation is documentation. Proper system documentation is imperative in the event that one or more of the following occurs:

  • A key team member leaves the company or becomes ill.

  • The organization expands and has to hire employees with key setup, data entry, or processing responsibilities.

  • Particularly for an organization governed by Sarbanes-Oxley, auditors decide that the new system needs appropriate checks and balances.

Organizations ...

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