Why Quality is Important and How It Applies in Diverse Business and Social Environments, Volume I

APPENDIX 1

Abbreviations

Abbreviation	Meaning
AI	Appreciative Inquiry
AQL	Acceptable Quality Level
ASQ	American Society for Quality—USA
CEO	Chief Executive Officer
CMM	Capability Maturity Model
COPQ	Cost of Poor Quality
COQ	Cost of Quality
COTO	Context of the Organization
CQC	Care Quality Commission (UK)
CQI	Chartered Quality Institute—UK
CSR	Corporate Social Responsibility
DFSS	Design for Six Sigma
DOE	Design of Experiments
EBITDA	Earnings before interest, tax, depreciation, and amortization
ECO	Ecology
EFQM	European Foundation for Quality Management
ETV	Environmental Technology Verification
EU	European Union
FDA	Food and Drug Administration (USA)
FMEA	Failure Modes and Effects Analysis
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