CHAPTER 21
Quality—Unifying and Correcting
Standards, Best Practice, and All Too Present Reality
We have frequently referred to the foundation quality management standard ISO 9001 now in version 2015, and also critiqued its downside and detractors—see Chapter 12, Role and effect of standards, plus, and minus.
The standard lays a foundation and base level benchmarks for quality world-wide and the story of why Dow Corning adopted it as the foundation of its quality processes1 is a classic example of its role. The unifying importance of this standard is also apparent in the many references to the impact of quality management systems as a means of embedding quality achievements in organizations made by Roger Harrison in his collected papers.2 The ...
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