Chapter 7There Are No Failures in Life — Just Feedback

The title of this chapter is one of the most helpful phrases I have ever heard. Many of us go to the Pit when we receive feedback that we don’t like. Throughout my many years of studying human behavior, I have found that the only time people really stretch themselves beyond their current level is when they receive feedback on what they’re not doing right.

Professional Pit People don’t know how to handle feedback. They interpret constructive criticism as a personal attack, which sends them spiraling deeper into their Pit. What kind of feedback do we like? Positive feedback, of course, such as “Gosh, you’re gorgeous!” And what sort of feedback do we hate? We hate the negative stuff, such as ...

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