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WIKI by Alan J. Porter

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4.8. Setting Expectations for Participation

One of the biggest reasons for implementing a wiki is that it is a shared editing environment; with that comes an expectation that the community will participate by adding, commenting on, or editing content. But beware, when you implement a wiki you must have realistic expectations of the level of user activity and contribution.

At the start of this chapter I mentioned the typical IT department response that no one used it. But, what exactly do they mean by no one, and what level of activity were they expecting? In most cases little thought is given to the expected level of participation before a project starts. This can doom the project to failure.

The truth is that participation levels vary considerably, ...

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