One of the most appealing aspects of implementing a wiki is the prospect of getting feedback from the community that uses it. In the case of wikis based around corporate processes or products, this can mean getting contributions from people over whom you have no direct authority.
This concept of “user-generated content” is often cited as a potential roadblock to implementing a wiki, as it is felt that such “unofficial” contributions will devalue the information.
In fact the opposite is true.
As pointed in the introduction to this book, collaboration is often the key to achieving results ...