Definitions of Terms

CodingGenerating detailed instructions in a computer language to carry out the requirements described in the detail program design. The coding of a computer software product may begin prior to, concurrent with, or subsequent to the completion of the detail program design.
Customer supportServices performed by an enterprise to assist customers in their use of software products. Those services include any installation assistance, training classes, telephone question and answer services, newsletters, on‐site visits, and software or data modifications.
Detail program designThe specifications of a computer software product that take product functions, features, and technical requirements to their most detailed, logical form and enables coding of the product.
MaintenanceActivities undertaken after the product is available for general release to customers to correct errors (commonly referred to as “bugs”) or keep the product updated with current information. Those activities include routine changes and additions.
Product designA logical representation of all product functions in sufficient detail to serve as product specifications.
Product enhancementImprovements to an existing product that are intended to extend the life or improve significantly the marketability of the original product. Enhancements normally require their own product design and may require a redesign of all or part of the existing product.
Product mastersA completed version, ready for copying, of the ...

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