7. Mistakes as Catalysts for Cultural Change
“I have traveled the length and breadth of this country, and have talked with the best people in business administration. I can assure you on the highest authority that data processing is a fad and won’t last out the year.”
—Editor in charge of business books at Prentice-Hall Publishers, c. 195768
One of the difficulties with mistakes is that they are often grounded with “certainty” in good intentions. As we have seen in a number of examples, overconfidence often develops because an individual or organization has avoided bad results in the past. Jolting organizations out of an experience-induced comfort zone and asking them to radically change their culture is a very difficult task, and it usually ...