Skip to Main Content
Win the Heart
book

Win the Heart

by Mark Miller
March 2019
Intermediate to advanced content levelIntermediate to advanced
144 pages
2h 9m
English
Berrett-Koehler Publishers
Content preview from Win the Heart

Reality

Images

Kim found an assessment that was close to what they wanted, but it attempted to measure much more than the level of care. However, the team decided they could extrapolate what they needed. Charles shared the team’s plan with the executive committee and asked Blake to send an email to the entire organization with a link to the survey.

In Charles’s monthly meeting with Blake, the “issue,” as Blake called it, was the only item on the agenda.

“How’s it going with the survey?” Blake asked.

“The response rate has been low so far.”

“How low?”

“Ten percent.”

“Really?” Blake responded in an aggravated tone. “This is a problem! And it’s just another ...

Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
and much more.
Start your free trial

You might also like

IT Savvy

IT Savvy

Peter Weill, Jeanne W. Ross
Win Every Day

Win Every Day

Mark Miller
How to Innovate in Marketing (Collection), 2/e

How to Innovate in Marketing (Collection), 2/e

Monique Reece, Michael Tasner, Tony Davila, Marc Epstein, Robert Shelton, Larry Light, Joan Kiddon

Publisher Resources

ISBN: 9781523099894