1 What’s Your Situation?

What performance management and appraisal mean in your specific situation depends at least largely on your organization and on expectations—both formal and informal, explicit and implied.

What is performance management for your organization? How is it handled? What are the processes and practices?

Performance Management in Your Organization

There are several models for performance management maturity that show a progression consisting of four or five stages or levels. Exhibit 1-1 shows an example of a performance management maturity model.

In the Performance Management Maturity Model (PMMM) (Exhibit 1-1), roughly one-third of organizations are stuck in Stage 0 or 1. These are typically, but not solely, small businesses ...

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