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Windows 2000 Pro: The Missing Manual by Sharon Crawford

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Where Else to Get Help

The troubleshooting tips in this chapter cover the problems you're most likely to encounter. But as any PC veteran can tell you, there's an almost infinite list of other things that can go wrong. Here are some other places to turn when Windows 2000 glitches raise their ugly heads:

  • Microsoft Knowledge Base. A wealth of information is in Microsoft's Knowledge Base, located at http://search.support.microsoft.com. Here you can search the same database of articles that Microsoft Tech Support uses when handling customer problems.

  • Microsoft Newsgroups. If you don't know enough to find the problem in the Knowledge Base, try one of the online newsgroups at http://www.microsoft.com/windows2000/support/newsgroups. The newsgroups are an amazing resource; just post your question politely and succinctly (but with all necessary information), and check the newsgroups again; you'll probably find several intelligent responses in a matter of hours.

    Note

    The newsgroup links on this Web page work only if you've configured Outlook Express or another newsreader to access a news server. See Section 12.6.5 for more information.

  • Free phone help. If you bought Windows 2000 Pro in a box (that is, it didn't come on your computer), you can call Microsoft for free phone help at any hour—twice. Consult the Getting Started booklet for restrictions and phone numbers.

  • If Windows 2000 came preinstalled in your machine, on the other hand, you're supposed to call the computer company with your Windows ...

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