Working with Remote Assistance

After you’ve responded to the assistance invitation, it can take more than a minute for the required software to load and for the other user’s desktop to appear on your screen, as shown in Figure 38.4.

Image

Figure 38.4. The Remote Assistance screen has a control panel at the top and a view of the remote user’s screen underneath. Click Request Control if you want to manipulate the remote computer.

Across the top is a menu of controls. The choices are as follows:

Request Control—Click to begin using the other computer’s mouse and keyboard. The remote user will have to grant permission. After you have control of the other ...

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