Working with Remote Assistance

After you’ve responded to the assistance invitation, it can take more than a minute for the required software to load and for the other user’s desktop to appear on your screen, as shown in Figure 38.4.


Figure 38.4. The Remote Assistance screen has a control panel at the top and a view of the remote user’s screen underneath. Click Request Control if you want to manipulate the remote computer.

Across the top is a menu of controls. The choices are as follows:

Request Control—Click to begin using the other computer’s mouse and keyboard. The remote user will have to grant permission. After you have control of the other ...

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