A study commissioned by Microsoft several years ago identified six characteristics of successful IT departments. None of these conclusions is startling, but they bear repeating. Companies with successful IT departments will do the following:
Make IT a business-driven line function, not a technology-driven staff function. In other words, the function of the technology people must be firmly connected to business strategies and the everyday work that advances these strategies.
Base technology funding decisions on the same considerations as any other corporate expenditure. Cost/benefit and ROI analyses must be as much a part of every IT investment decision as they are in the decision to buy a new building.
Insist on simplicity and flexibility ...