Chapter 3. Obtaining Help and Support
As the Microsoft Windows operating system becomes more complex—even while it’s supposedly more intuitive with each successive version—inevitably some parts will be unclear to some users, creating a need for help and support systems.
Creating a help system that meets the needs of all users has been the subject of much research, and the help system in Windows has evolved as dramatically as has Windows itself. Most experienced Windows users quickly learned to skip right past the help files in Windows 95 and 98, which were aimed ...
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