Implementing and Managing Remote Assistance

Remote Assistance is a powerful and flexible feature that can be used in many different ways to support users within large enterprises, medium-sized businesses, and SOHO environments. This section outlines how to initiate Remote Assistance sessions from both the UI and the command line. This section also demonstrates how to use Remote Assistance in an enterprise Help Desk environment involving two common scenarios:

  • Helper offers RA to User who has telephoned Help Desk with a problem.

  • User creates an RA invitation and saves it on a network share that is monitored by Help Desk personnel.

For information on other scenarios for implementing Remote Assistance, including sending invitations with Windows Mail ...

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