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Chapter 7: Navigating the Web with Internet Explorer 7

Troubleshooting Internet Explorer Problems

Internet Explorer has several built-in features for helping you resolve problems you

may experience. If you are having problems accessing a web page or connecting to

the Internet, you can initiate network diagnostics by selecting Diagnose Connection

Problems on the Tools menu. As shown in Figure 7-24, Windows Network Diagnos-

tics will then attempt to identify the problem. If the problem can be repaired auto-

matically, you’ll see a list of possible solutions. Click the solution to apply it.

Sometimes a problem you are experiencing may be related to:

• The toolbars and add-ons you’ve installed

• The way you’ve configured the browsing history

• The security settings or security levels you’ve applied

Use SSL 3.0+ Specifies whether you want to send and receive secured

information through Secured Sockets Layer Level 3 (SSL 3.0),

a protocol that is intended to be more secure than SSL 2.0.

Some web sites might not support this protocol.

Use TLS 1.0+ Specifies whether to send and receive secured information

through Transport Layer Security (TLS), an open security

standard similar to SSL 3.0. Some web sites might not sup-

port this protocol.

Warn about certificate address mismatch+* Specifies whether Internet Explorer should warn you if the

address (URL) in a web site’s security certificate is not valid.

Warn if changing between secure and not secure mode Specifies whether Internet Explorer should warn you if you

are switchingbetween Internetsites that are secure and sites

that are not secure.

Warn if POST submittal is redirected to a zone that does not

permit posts+

Specifies whether to warn you when information you enter

on a web-based form is being sent to a web site other than

the one you are currently viewing.

Figure 7-24. Using network diagnostics to identify problems

Table 7-3. Internet Explorer advanced options and their meanings (continued)

Category/Setting Description

Protecting Your Computer While Browsing

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• The advanced options you’ve configured for use

• The search providers and home pages you’ve configured for use

Rather than trying to troubleshoot each individual configuration area, Internet

Explorer gives you a simple solution for resetting all Internet Explorer settings. The

only settings not reset to their original default states are favorites, feeds, Internet con-

nection options, Group Policy settings, and Content Advisor settings.

You can reset all Internet Explorer settings by completing the following steps:

1. In Internet Explorer, click Tools

➝ Internet Options. This displays the Internet

Options dialog box.

2. On the Advanced tab, click Reset under Reset Internet Explorer Settings.

3. When the warning dialog box shown in Figure 7-25 is displayed, click Reset.

When you exit all Internet Explorer windows and then restart Internet Explorer, all

your Internet Explorer settings will be reset, and this should resolve any problems

you’re experiencing due to Internet Explorer configuration.

Figure 7-25. Resetting Internet Explorer settings to resolve problems related to Internet Explorer

configuration