Detecting and Resolving Computer Problems
• Improves the overall system performance and responsiveness by using memory
more efficiently. Windows Vista provides ordered execution for groups of
threads, and provides new process scheduling mechanisms. By optimizing mem-
ory and process usage, Windows Vista ensures that background processes have
less impact on system performance.
• Provides improved guidance on the causes of unresponsive conditions. Win-
dows Vista makes it easier to identify and resolve problems by including addi-
tional error reporting details in the event logs.
• Attempts to resolve the issue of unresponsive applications by using Restart Man-
ager. Restart Manager can shut down and restart unresponsive applications
automatically. This means you might not have to intervene to try to resolve
issues with frozen applications.
Windows Vista also tracks failed installation and nonresponsive conditions of appli-
cations and drivers through the Problem Reports and Solutions console. Should an
installation fail or an application become nonresponsive, the built-in diagnostics dis-
plays a Check for Solutions balloon message. If you click the balloon, Windows Vista
opens the Problem Reports and Solutions console, which enables you to check the
Internet for solutions to selected problems. You can view a list of current problems at
any time by following these steps:
1. Click Start and then click Control Panel.
2. In the Control Panel, click System and Maintenance and then click Problem
Reports and Solutions.
3. In the Problem Reports and Solutions console, click “See problems to check” in
the left pane to display a list of known problems.
4. Select the checkbox for a problem and then click “Check for solutions” to search
the Microsoft web site for possible solutions.
Tracking Errors in the Event Logs
Windows Vista stores errors generated by processes, services, applications, and hard-
ware devices in logfiles. Two general types of logfiles are used:
Logs that the operating system uses to record general system events related to
applications, security, setup, and system components
Applications and services logs
Logs that specific applications or services use to record application-specific or
You can access event logs using the Event Viewer node in Computer Management.
To open Computer Management, click Start. Then select All Programs
➝ Computer Management. If the Administrative Tools menu isn’t