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Chapter 21: Getting Help and Handling Advanced Support Issues
Recovering Files from Backup
You can recover files you’ve backed up by following these steps:
1. Open the Backup and Recovery Center. Click Start, click Control Panel, and
then click the “Back up your computer” link under the System and Maintenance
heading.
2. In the Backup and Recovery Center, click “Restore files.”
3. On the “What do you want to restore?” page, shown in Figure 21-14, select
“Files from the latest backup” or “Files from an older backup” as appropriate,
and then click Next.
4. If you selected “Files from an older backup,” select the date to restore and then
click Next.
5. On the “Select the files and folders to restore” page, shown in Figure 21-15, use the
following techniques to select the files and folders to restore, and then click Next:
To restore individual files, click the “Add files” button. In the “Add Files to
Restore” dialog box, you’ll see a list of all the folders and files in the backup.
Select files to restore and then click Add. Repeat this process to select other
individual files to restore.
Figure 21-13. Checking for previous versions
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To restore folders and all their contents, click the “Add folders” button. In
the “Add folder to restore” dialog box, you’ll see a list of all the folders in
the backup. Select a folder to restore and then click Add. Repeat this pro-
cess to select other folders to restore.
To search for a particular file or folder, click the Search button. In the
“Search for files to restore” dialog box, type all or part of the filename or
folder to search for, and then click Search. In the Search results, select the
files or folders to restore, and then click Add. Repeat this process to search
for other files and folders to restore.
6. On the “Where do you want to save the restored files?” page, the “In the original
location” option is selected by default. You use this option to restore files to their
original location. To restore files and folders to an alternative location, select “In
the following location,” click Browse, select a restore location, and then click OK.
Figure 21-14. Selecting what you want to restore
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Chapter 21: Getting Help and Handling Advanced Support Issues
7. Click Start Restore to restore the selected files and folders. If there is already a
file or folder with the same name in the location you’ve selected, you can:
Overwrite the current version with the restored version by clicking Copy
and Replace.
Keep the current version and discard the restored version by clicking “Don’t
copy.”
Keep both versions by clicking the “Copy, but keep” option. The new file-
name will be the same as the old filename, but with a numeric suffix, indi-
cating the version increment.
If you want to use the same response for all conflicts, select the “Do
this for all conflicts” checkbox before you click an option.
8. Your files and folders are restored as appropriate. Click Finish.
Figure 21-15. Selecting the files and folders to restore

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