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Windows Vista™ Administrator's Pocket Consultant by William R. Stanek

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Managing Remote Access to Workstations

Windows Vista has several remote connectivity features. With Remote Assistance, invitations can be sent to support technicians, enabling them to service a computer remotely. With Remote Desktop, users can connect remotely to a computer and access its resources. In this section, you learn how to configure Remote Assistance and Remote Desktop. By default, neither the Remote Assistance feature nor the Remote Desktop feature is enabled. You must enable these features manually.

In Windows Vista, Remote Assistance and Remote Desktop have been enhanced so that they are faster, use less bandwidth, and can function through Network Address Translation (NAT) firewalls. Remote Assistance also has built-in diagnostic tools. ...

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