CHAPTER 3
Overthinking
In front of me sit 40 six sigma black belts, appraising me warily, all squinty-eyed and knit-browed. I’ve been asked to give them an introduction to design thinking, which is an innovation process enabling people who aren’t trained in design to employ a designer’s sensibilities and tools to address a vast range of challenges.* They’re probably wary of me because I don’t have a six sigma belt of any color; in fact, I fully admit to them that I wouldn’t know the difference between a six and any other number sigma. I flash back to when a team of six sigma experts from a government organization came through a Toyota facility and one of them, ...
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