CHAPTER 13

How to Create Confidence and Momentum

“The best way to figure out if you can trust somebody is to trust them.”

–ERNEST HEMINGWAY

It isn’t what you think or say, it’s what you do that communicates trust—or lack of it. The best way to get your team to trust you is to trust them. Trust begets trust. Hire for trust. Require trust. Rid your team of untrustworthy players. Then show your team how much you trust them.

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When John needed something, he wanted it fast, and nothing made him want it faster than when the request was coming from his boss. John, with User reasoning, figured that the most efficient way to get his answer and know that it was right was to text all of his direct reports the question at the same time and ask for ...

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