CHAPTER 21
Essential Practices That Build Your Credibility and Influence
“There are some things you can’t share without ending up liking each other.”
–J. K. ROWLING
Your ability to win well and produce lasting results through healthy relationships depends on how much influence you have with your people. Influence is not the power to make people do things. Influence only comes through credibility—the extent to which your people know you, believe you, trust you, and respect you.
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Karin had just been promoted to her first big leadership position in human resources, concurrent with a significant merger at Verizon. All the “important” players were new. Karin had a new boss, a new team, and new senior leaders to impress. Life can be messy: She ...
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