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Wired and Dangerous
book

Wired and Dangerous

by Chip R. Bell, John R. Patterson
May 2011
Intermediate to advanced content levelIntermediate to advanced
224 pages
5h 58m
English
Berrett-Koehler Publishers
Content preview from Wired and Dangerous

Index

1to1media.com, 128

2010 Consumer Experience Study: Customer Experience Delivers Profitability (Strativity Group), 29

acceleration, “wired” as tool for, 71

Accenture, 27

acumen, 87. See also feedback

Adams, Donald A., 99

alliance, 119, 120–121

Amazon.com fairness of, 104–105

Kindle, 199

as model for customer expectations, 2

monitoring of customer feedback by, 151–152

partnership philosophy of, 23

personalized selling by, 64

Zappos and, 18

American Customer Satisfaction Index (ACSI), 76, 136, 149

American Express, 12

American Girl dolls, 65

American Revolution, 4, 19

amygdala, 115–116

anxiety

expectation anxiety, 40–43

trust and, 38–40

AOL, 6, 51–52

Armstrong, Heather, 56

As Good As It Gets, 94

ATMs, 15

attrition, 160

bad connections

alliance ...

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Publisher Resources

ISBN: 9781605099767