“Think small. Work hard. Get Good.”

HIGH PERFORMANCE AND PRODUCTION are achieved only through the identification and perfection of small but relevant details—little things done well. Sloppiness in tending to details is common in sports as well as other types of organizations. When it occurs, blame rests with you, the leader, not with your team. Those under your leadership must be taught that little things make the big things happen. In fact, they must first learn there are no big things, only a logical accumulation of little things done at a very high standard of performance.

I derived great satisfaction from identifying and perfecting those “trivial” and often troublesome details, because I knew, without ...

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