Work Here Now

Appendix: Strategies by Category of Action

T his appendix lists all the strategies in the book by category of action.

Do

• Strategy 9: Create metrics to measure and monitor work intensity.
• Strategy 13: Map how your customer experience and your employee experience interact.
• Strategy 20: Create a team mechanism for calling out appearances of the Anxiety Monster and the Boss Baby Customer.
• Strategy 21: Create a “single account of the truth” on the workforce of your organization—however you employ them—and systems and processes to maintain it in real‐time.
• Strategy 24: Reinvent HR—on your organization's terms.
• Strategy 29: Test and learn on disruptive approaches to getting work done, utilizing team contracts if helpful.
• Strategy 36: Model humanism—including self‐care.
• Strategy 38: Plan like a pessimist.
• Strategy 40: Have a few mental models for what “overwhelmed” looks like—and a playbook of strategies to address issues before individuals are in full burnout.
• Strategy 49: Volunteer your team aggressively as beta testers.
• Strategy 50: Make friends with your CIO.
• Strategy 52: Cultivate thoughtful ways of managing performance by team or unit, avoiding the “hand‐to‐hand combat” of measuring individual by individual.
• Strategy 55: Figure out which employee groups are “burnt out,” and which are “fed up,” and design differentiated strategies to address each set of issues.
• Strategy 58: Identify your “talent competitors,” especially those who are not your business competitors.
• Strategy ...