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Work Item Management with IBM Rational ClearQuest and Jazz: A Customization Guide by David E. Bellagio, Shmuel Bashan

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Chapter 1. Work Items

This chapter is an overview of work items; it is meant to set the right context for work items within the project development process. We shall go into the details of the work item elements in Chapter 3, “The Workflow,” Chapter 4, “The Data,” and Chapter 5, “Roles.” This book is not only about work items theory but also a practical introduction to ClearQuest and the Jazz-based products’ work item management. The terms used in ClearQuest and the Jazz work items are sometimes different, so we shall provide a comparison, along with some examples.

Currently (version 3.0) the Jazz-based products that include work items are Rational Team Concert and Rational Quality Manager.

1.1. Work Item Definition

A work item is created so ...

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