Work Item Management with IBM Rational ClearQuest and Jazz: A Customization Guide

Acknowledgments

This book’s content is not just the effort of the authors. The material was gathered over the past ten years of using and deploying customer solutions composed of the products mentioned within this book. The authors would like to thank the host of coworkers and customers who over the years have contributed to our greater understanding of the principles of change management, the functioning of the products, and our understanding of which change management strategies work and which ones don’t.

Our ever-patient editors at Pearson, Christopher Guzikowski and Raina Chrobak, deserve many thanks as well. Many thanks to our copy editor, Barbara Wood, and to our production editor, Anna Popick, for their diligence during the production ...