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Work the Problem: How Experts Tackle Workplace Challenges by Kathryn Stafford

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4

“ALL MY PEOPLE ARE GREAT”

Cast of Characters at Auruco

Nolan Landry—Longtime Manager in IT

Camila Parsons—New CTDO Appointed by CEO

Nolan Landry was a longtime manager in IT who thought all his people were great, every one of them. He’d been with Auruco for three decades, a manager for most of that time, and would tell you he had a “tough but fair” reputation around most of his direct reports. His current team of 10 varied among several specialists, a mix of newer and longtime employees, who were loaned out to different departments across the organization to fix things and troubleshoot problems. Some worked remotely.

A Company Cowboy

A few years ago, Nolan’s team had come under HR scrutiny because it wasn’t on an annual performance review ...

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