In the day-to-day world of business, all manner of situations show up that require workarounds. Sometimes workarounds are fairly innocuous, and other times they can be pretty risky. My principal concern in writing this book is that many people turn to workarounds when they perceive someone else as the problem. My experience suggests that indeed, sometimes the other guy can be a pain, but then, so can I! Therefore, I want to steer clear of the blame game and look more closely at what I can do—what you can do—that will make a difference without having to engage in blaming someone else first.

One major key that will be emphasized throughout the book is the notion that the first workaround may actually start with you! It’s not that you ...

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