Book description
The official study guide for the Workforce Management Technology Certification, containing core knowledge for time and labor management
The worldwide standard for the time and labor management technology profession, Workforce Asset Management Book of Knowledge is the official guide to the Workforce Asset Management Certification. Establishing a common lexicon within the profession for talking about workforce management and systems, this essential guide is designed to establish a body of generally accepted and applicable practices and standards within the industry.
Includes contributions from leaders in the field
Covers everything from vendor and product selection, to implementation planning and execution, system design, testing and change control, financial analytics, fundamentals of scheduling people against workload and skill sets, and how to use these systems to manage labor costs and productivity
Body of knowledge is focused on workers and technologies for every industry and every type of employer
Designed around timekeeping and labor scheduling technologies
With contributions from leaders in the field, this book expertly covers the knowledge, practices, regulations, and technologies within the domain of workforce management systems. It provides the body of knowledge for managing a workforce using time and attendance systems, labor scheduling, productivity, staffing budgets, workforce software applications, or data, compensation and benefits for payroll and human resources.
Table of contents
- Cover
- Series
- Title Page
- Copyright
- Foreword
- Preface
- Acknowledgments
- Introduction
- Unit One: Groundwork for Workforce Asset Management
- Unit Two: The Framework for the Organization
-
Unit Three: Timekeeping
- Chapter Five: Workforce Management Devices and Functionality
- Chapter Six: Federal Regulation
- Chapter Seven: State Regulation
-
Chapter Eight: Compliance, Controls, Reporting, and Payroll Leakage
- 8.1 DESIGNING LEGALLY DEFENSIBLE SYSTEMS AND POLICIES
- 8.2 MANAGING ROLES WITHIN WORKFORCE MANAGEMENT SYSTEMS
- 8.3 UNIQUE ASPECTS OF TIMEKEEPING SECURITY AND CONTROL CONFIGURATION
- 8.4 RECORD-KEEPING REGULATIONS
- 8.5 LEGAL AND STATISTICAL ISSUES
- 8.6 SSAE 16, SOC2, ISO, AND SOX
- 8.7 INTEGRATION WITH REPORTING STRUCTURES AND BUSINESS SYSTEMS
- 8.8 FRAUD, ABUSE, AND PAYROLL LEAKAGE
- NOTES
- Chapter Nine: Industry-Specific Workforce Management Business Needs
-
Unit Four: Scheduling and Labor Management
- Chapter Ten: Scheduling Drivers and Design
- Chapter Eleven: Scheduling, Attendance, and Leave—Categories and Configurations
-
Chapter Twelve: New Scheduling Models for the Workforce
- 12.1 NEW MODELS FOR SCHEDULING GREATER WORK-LIFE FIT
- 12.2 DEMAND-DRIVEN LABOR SCHEDULING
- 12.3 SCHEDULE OPTIMIZATION: POSITIONING TIME AS A RESOURCE AT THE LOCAL LEVEL
- 12.4 WORKPLACE FLEXIBILITY RELATED TO PEOPLE WITH COMPLEX EMPLOYMENT SITUATIONS
- 12.5 SCHEDULING AS A FORM OF COMPENSATION AND RETENTION
- NOTES
- Chapter Thirteen: Scheduling in Highly Complex Industries and Areas
-
Unit Five: Analytics, Data, and Integration
- Chapter Fourteen: Workforce Analytics
-
Chapter Fifteen: Data Integration and Interfaces
- 15.1 GETTING DATA IN AND OUT
- 15.2 GENERAL PRACTICES
- 15.3 INTERFACE PROJECT FLOW: MILESTONES
- 15.4 PRIMARY INTERFACES FOR WORKFORCE MANAGEMENT SYSTEMS
- 15.5 INTERFACE TIMING
- 15.6 OBTAINING, TRANSFERRING, AND DELIVERING DATA
- 15.7 WORKING ENVIRONMENTS AND RAW DATA ARCHIVING
- 15.8 AUTOMATION/UNATTENDED OPERATION
- NOTES
-
Chapter Sixteen: Data and Systems Management
- 16.1 DATA GOVERNANCE
- 16.2 PRIVACY AND SECURITY
- 16.3 WHERE DATA SHOULD ORIGINATE AND WHAT DATA SHOULD BE SHARED
- 16.4 ENVIRONMENTAL ISSUES: ARCHITECTURE, SCALABILITY, PERFORMANCE, PORTALS, DISASTER PLANNING, VIRTUAL MACHINES, CLOUD COMPUTING, HOSTED VERSUS IN-HOUSE
- 16.5 MANAGING PERFORMANCE OF A GROWING DATABASE
- 16.6 DATA MIGRATION MANAGEMENT
- 16.7 GUIDELINES FOR DATA STORAGE/RETRIEVAL: ARCHIVING, DELETING, BACKING UP, AND RESTORING
- 16.8 RESOURCE CONSIDERATIONS FOR DATA AND SYSTEM MANAGEMENT
- FURTHER READING
- NOTES
-
Unit Six: Project Implementation and Support
- Chapter Seventeen: Project Management for Workforce Asset Management Implementation
- Chapter Eighteen: Requirements Gathering and Analysis for Workforce Asset Management
- Chapter Nineteen: Vendor and System Selection for Workforce Asset Management Systems
- Chapter Twenty: Design Reviews for New Methodology, Technology, and Processes
- Chapter Twenty-One: Implementation of the Workforce Management System
- Chapter Twenty-Two: Testing and Quality Assurance for Workforce Management Systems
- Chapter Twenty-Three: Sustaining the Desired Future State and Training for Successful Workforce Asset Management
- Glossary
- About the Editor
- About the Contributors
- Index
Product information
- Title: Workforce Asset Management Book of Knowledge
- Author(s):
- Release date: April 2013
- Publisher(s): Wiley
- ISBN: 9781118367575
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