Workforce Asset Management Book of Knowledge

CHAPTER THIRTEEN

Scheduling in Highly Complex Industries and Areas

IN THIS CHAPTER, A DETAILED look is given to the scheduling needs and issues from a few industries and areas: healthcare, manufacturing, education, and corrections and law enforcement. The challenges faced in these industries are often shared among others. What an organization should take away from this chapter is a new perspective or suggestions on how to handle, or better yet proactively manage, such scheduling complexities in their own sphere. Each industry is different, so it is important to consider size, constraints, and scope. The text here is only a snapshot, but opens up the discussion for many other scheduling topics.

Learning Objectives

By the end of Chapter 13, you should be able to:

• Understand the impact of overtime on more than just the budget: customer care, quality, employee morale, and turnover.
• Identify schedule methods for managing overtime such as self-scheduling, rotating schedules, request-driven versus requirement-driven schedules.
• List the considerations organizations should address when assessing a substitute calling system and discuss how such a system might be utilized in other industries
• Explain the strengths and weaknesses of the 8-hour, 10-hour, and 12-hour shifts.
• Understand the compelling need for managing staffing models (such as by gender) and how external factors (such as building layout or size) contribute to staffing needs in certain industries.

13.1 MANAGING OVERTIME: ...