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Workforce Asset Management Book of Knowledge by Lisa Disselkamp

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UNIT THREE

Timekeeping

WHEN IT COMES TO IMPLEMENTING and managing time and labor management systems, the workforce management office(r) (WMO) and the Workforce Asset Management Professionals (WAM-Pros) are fully invested. They are the owners and “CEOs of Time and Attendance,” meaning that not only are they accountable, but they are actively interested in greater efficiencies and improved outcomes.

With regard to specific WFM timekeeping technology, WAM-Pros look at not only the immediate function and use as a tool, but also at the total cost of ownership, the end-to-end functionality, and desired fit for the company. WAM-Pros assess new and current devices such as biometric or mobile resource management devices not for the bells and whistles, but for the ROI, the learning curve, and the functionality and required maintenance over time. If faced with attendance issues or a benefit-tracking problem, WAM-Pros use technology to address the root cause of the issue. They consider the need when talking with vendors about accrual or leave management packages. They make sure that these add-ons produce the necessary data, solve the core issue, and integrate with the other necessary WFM systems to avoid inefficiencies.

A WAM-Pro does not simply ask what a device or package does in general, but questions whether it can do what the organization needs. The benefit of certified WAM-Pros supported by a centralized workforce management office (WMO) is that they are able to assess the device from ...

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