Workforce Asset Management Book of Knowledge

UNIT FIVE

Analytics, Data, and Integration

ANALYTICS ARE ABOUT MORE THAN just reports, charts, and graphs. Analytics are a predictive science. They help the organization discover and see the root causes of issues more clearly and allow them to forecast potential problems in the future. However, using data to achieve such powerful ends requires a different mastery of the information. A Workforce Asset Management Professional (WAM-Pro) is not a magical gypsy offering a peek into the chaos of what could be through some sort of crystal ball. A WAM-Pro is a rational leader who matures the organization by using meaningful data along with real predictive and coincident indicators. WAM-Pros can do this by evaluating the credibility of the data, correctly measuring the variables, and identifying the organization's key performance indicators (KPIs). From there, the WAM-Pro works with the organization to use this data as part of its solution selection and implementation. Ultimately, the purpose of gathering and deciphering analytics is more about action than it is about information.

While there are interfaces for the basic inputs and outputs, increasingly more is being asked of workforce management (WFM) systems, and integration is growing in complexity. For interfaces to work effectively, WAM-Pros should take ownership of and responsibility for the data by taking on the task of appropriately governing and managing the data. Inconsistent, incorrect, or unnecessary data needs to be removed ...