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Workforce Asset Management Book of Knowledge by Lisa Disselkamp

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UNIT SIX

Project Implementation and Support

WORKFORCE MANAGEMENT (WFM) SYSTEMS HAVE tended to come together through the efforts of a diverse group of unrelated specialists. Today, those roles converge into a cross-specialty discipline forming a role that acts upon several sets of established principles, methodologies, and regulations customized to the WFM technology domain. The Workforce Asset Management Professional (WAM-Pro) is a multifaceted role—one that requires a breadth of experience, as well as pinpoint, detail-oriented knowledge. WFM complexities are numerous and intensive; yet, it is the WAM-Pro who masters them appropriately and remains up to date.

The workforce management office (WMO), the central hub of WFM, takes the phases of implementation and support a step further by centralizing the effort and processes. WAM-Pros become collaborators, surrounding themselves with a team of goal-oriented professionals with functional and technology background or experience pertinent to implementation and support. The WAM-Pro's skills are applied to one-time events as well as ongoing projects or responsibilities that have a cyclical, recurring nature. Having consistent representation during the entirety of a full-scale project creates continuity of purpose and accountability. The WAM-Pro has an active presence through the transformative processes of analysis, design, testing, quality assurance, and implementation. Because of the various influencers and inputs that can impact the ...

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