Book description
In Workforce of One, Susan Cantrell and David Smith show how exceptional companies are tailoring work experiences to employees' talents and interests-customizing job duties, training, recognition, and even compensation, work schedules, and performance appraisals. Their reward? Lower turnover, greater productivity, improved profit margins.
The authors present four customization strategies:
-Segmenting your workforce; for example, by life stage and learning style
-Offering modular choices; e.g., choices regarding rewards, learning needs, or job duties
-Defining broad and simple rules, such as evaluating work by outcomes, not time invested, or hiring for potential in addition to specific skills
-Fostering employee-defined personalization, whereby employees define their own people practices (e.g., using peer-to-peer technologies to learn from one another)
Drawing on extensive proprietary research, the authors explain how to combine aspects of all four strategies to address your organization's unique needs.
Improving workforce performance through customized work experiences is the holy grail of the HR function. This book shows you how the workforce-of-one approach positions your company to win-while transforming your HR team into a strategic powerhouse.
Table of contents
- Epigraph
- Title Page
- Copyright Page
- Dedication
- Table of Contents
- Acknowledgments
- Introduction
- Part One - Toward a Workforce of One
- Part Two - Four Paths to a Workforce of One
-
Part Three - Cultivating a Workforce of One Organization
- 6 - Designing Your Own Workforce of One
-
7 - Workforce of One Challenges and Solutions
- How Do We Promote Fairness and Differentiation, Not Discrimination?
- How Do We Manage Employee Needs for Privacy?
- How Do We Maintain Control?
- How Do We EnsureThat Employee Needs Align with Strategy?
- How Many Variations Can Our Organization Reasonably Handle?
- Can We Outsource HR and Still Manage a Workforce of One?
- How Do We Build a Business Case for Customization?
- How Do We Support the Cultural Change Needed?
- How Do We Maintain Company Unity While Focusing on Individuals?
- 8 - A Call to Action for HR
- Conclusion - The Future of Workforce of One
- APPENDIX - How Many Employees Have Customized Work Experiences?
- Notes
- Index
- About the Authors
Product information
- Title: Workforce of One: Revolutionizing Talent Management Through Customization
- Author(s):
- Release date: May 2010
- Publisher(s): Harvard Business Review Press
- ISBN: 9781422147580
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