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Working with Difficult People, 2nd Edition by Kathleen Lundin, William Lundin, Michael Singer Dobson

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WORKING WITH DIFFICULT PEOPLE

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SECOND EDITION

William Lundin, Ph.D.,Kathleen Lundin,and Michael S. Dobson

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AMERICAN MANAGEMENT ASSOCIATION

New York • Atlanta • Brussels • Chicago • Mexico City • San Francisco Shanghai • Tokyo • Toronto • Washington, D.C.

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