Chapter 8: Automating Customer Support Surveys with Dynamics 365 Customer Voice
Collecting feedback after a customer service call is standard practice for a customer service process. After a customer support issue is resolved, the customer often gets given a survey to ask for their feedback. Customer Voice includes a template to help you implement feedback in your customer service process. The template not only includes common survey questionnaires for customer service feedback but also includes a workflow to automate sending the feedback request when a support case is resolved. In addition, Customer Voice provides a Power BI report template to show the feedback results in the context of support cases.
In this chapter, we will look at how you ...
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