Promoting and enabling civility in the academic library
Civility and a climate of respect enhance quality of life and contribute to a positive workplace culture. Improving civility in the workplace will make any academic library a better place to work. Incivility, whether blatant or subtle, commonplace or infrequent, mars the general workplace climate, impacts on productivity and can even lead to violence, so efforts to promote and enhance civility will improve the climate in an academic library. In this chapter, the civility initiative at Penn State University Libraries will be shared, along with suggestions for creating civility programming in academic libraries.