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Interdepartmental communication in academic libraries

Martha Mautino and Michael Lorenzen

Abstract:

Communication is important in any organization. For an institution to be successful, employees at all levels need to be aware of what is happening and have an opportunity to give feedback on both daily policies and goals for the future. This can be difficult at times for any organization but can be particularly hard to facilitate between departments in academic libraries. This chapter will address this by looking at the underlying organizational culture that may prevent effective communication. It addresses strategies for enhancing the communication pathways between academic library staff members to increase awareness, retain knowledge, ...

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