18 First Who
“At Friedman, we believe our future starts with hiring the right people,” Jim explained. “While there are exceptions, we tend to hire for attitude and train skills.”
“Wait,” Jack interrupted, “how do you know you’re getting people who can actually do the job you’re hiring them for?”
“Good point, Jack,” Jim conceded. “First, we try to grow talent within, so most of our openings are entry-level.
“Also, we have created step-by-step instructions—what is called Standard Work—for all our jobs, so even if someone had come in already having done that job somewhere else, we’d have to retrain them to do it our way. We’ve learned that if we hire self-disciplined people with the right attitude, we can challenge ...
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