24 A Slight Hiccup
Over the next week, Jack’s staff started to inform their subordinates of the new metrics. Preceding that, Jack met with his staff and the layer of the organization below his staff. With them gathered around his wall of metrics, Jack said, “I need to come clean about something. About three weeks ago, I got a wake-up call. I learned from our CEO that a member of my organization had been put through a lot of mental anguish by a member of my staff. I’m ashamed to admit it took place right under my nose. I was given clear direction from the CEO that I had to change the culture here at Copper-Bottom.
“I’m not proud of the fact that I had to be told. I’m not proud of the incident that led to that ...
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