Workplace Culture Matters

26 Change at Last

DOI: 10.4324/9781003336051-27

The week after his boss agreed to extend his probation to six months, Jack allowed Friedman’s personnel to conduct the first morale survey. As expected, the score was extremely poor, but per his commitment, he sent the results to George. Because of Jim’s counsel, George understood these scores were only the baseline and did not take issue. What he did comment on was when, by the second month, the scores started to nudge upward. He made note of that fact in an email to Jack and wished him luck in continuing to improve. “Ya need anything?” he’d asked in a later phone call.

Jack had sent him photos of his own wall and of a handful of populated KPI boards. He made a mental note to try to send ...