36 Truly Leading


Don’s plan totally disrupted Jack’s day, but he wanted to show Don he was willing to do what it took to get his organization back on track. He asked his subordinates to drop everything and meet him at Friedman Electronics at 2:50.

As they entered the conference room, Tim could see from the faces of Jack’s people that they weren’t happy to be here. They saw this impromptu meeting as a big waste of time and wondered how Friedman felt they had the authority to take them away from their business. Nonetheless, what followed changed the tide and truly impressed Tim.

At 3:01, each of Don’s direct reports filed into the conference room. Don introduced each by name and title, and asked if Jack would ...

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