O'Reilly logo

World Class IT Service Delivery by Peter Wheatcroft

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

REDEFINING IT MANAGEMENT ROLES

The combined effects of service orientation in projects, a growing move to deliver all services on demand and a change to the established order of relationships with development and users lead to changes in IT management focus. The IT director, head of IS or chief information officer (CIO) – being taken here as synonymous with the same job – needs to spend less time on the bits and bytes than previously and more time setting and communicating the service vision. It is quite possible that the CIO will not have come through the IT ranks but will be from a different discipline – as long as he or she can define, communicate and deliver a service vision, then a technical background is not imperative. The CIO must be ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required