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World Class IT Service Delivery by Peter Wheatcroft

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DEFINITION AND FRAMEWORKS

Although there is no single standard IT industry definition of governance, there are a number of relevant interpretations. One leading interpretation has been defined by the Office of Government Commerce (OGC), which explains that governance is concerned with accountability and responsibility in terms of the standards that are used to direct and control an IT department. These standards involve both the IT function and the wider organization that is the customer of IT, driven by the realization that an ever increasing proportion of services will be delivered electronically and in real time. The OGC goes on to specify that governance must concern itself particularly with organizational issues, such as how priorities ...

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