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World Class IT Service Delivery by Peter Wheatcroft

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INFORMATION SECURITY MANAGEMENT AND THE ROLE OF STANDARDS

A complementary topic to governance is that of security management, since concerns about security have existed for as long as has humankind. This chapter explains how security management and service management are part of the same overall remit – to run an effective enterprise information architecture. As they are but different aspects of the same objective, it can be argued that security management can coexist with service delivery as they are both part of IT governance. Security is taken for granted until something goes wrong, when visibility goes through the roof and management starts to hunt for someone to blame. Although this is understandable, it can also be recognized quickly that ...

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