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World Class IT Service Delivery by Peter Wheatcroft

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SUPPLY CHAIN MANAGEMENT

Supply chain management is not just about how to manage an outsourcing contract. Although it is vital that the supply chain is managed properly, managing the provision of service based on diverse sources is considerably more important than managing a single supplier contract. IT outsourcing became topical again in the 1990s, long after computer bureaux had gone out of fashion as a result of the resurgence in corporate identity. The driver for outsourcing in the 1990s wasn’t economy of scale or mass data preparation and entry but the management of complexity and responsiveness to customer needs, which many in-house IT organizations had failed to understand – or the agility needed to do these properly had become embroiled ...

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