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World Class IT Service Delivery by Peter Wheatcroft

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ASSET AND CONFIGURATION MANAGEMENT

Discussions on the management of IT assets are often enough to bore even the most ardent systems manager – until ‘that’ event happens. But what is ‘that’, and why should such an event act as a wake-up call to do something? Well, ‘that’ event could be notification of a visit from the Federation Against Software Theft (FAST). Or a call from your director’s PA to say that he’s lost his laptop and can he have another one with exactly the same configuration. Or it might be that the ERP application needs a patch distributing to all workstations – immediately.

These challenges highlight the need to manage IT assets in a highly professional manner, which is at the very heart of enterprise management. If the role of ...

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