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World Class IT Service Delivery by Peter Wheatcroft

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MAINTAINING TRANSFORMATIONAL VALUE

Although a project approach to the accession to world class is an effective approach, the work involved does not stop once the desired status has been reached. This is at variance with the approach taken to traditional projects but it is no different from what ought to happen in any transformation initiative. Getting to where you want to be is one objective, but staying where you need to be is another objective, albeit linked inextricably to the first. Maintaining the status that has been the result of, perhaps, many months or even years of work and the investment of time and money is often overlooked in change projects. As a reference, it is advisable to look to the manufacturing sector for guidance. Companies ...

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